# VoiceDock

> VoiceDock is the European team behind a voice-AI orchestration platform, a genuine Vapi alternative. We do not just sell the platform: we build and operate your voice AI *with* you (done-with-you), then hand you a dashboard and API you fully own. No lock-in. VoiceDock is a trade name of Flireo B.V., Deventer, Netherlands.

## What VoiceDock is
- A documented, EU-hosted **voice AI orchestration platform** (a Vapi / Retell / Bland alternative), AND
- The engineering team that builds, runs and debugs voice systems alongside its partners.
- We are the developers and maintainers of the orchestration layer, so when telephony fails we debug down to the SIP-trunk logs, something a platform reseller cannot do.

## Who it is for
- Software companies embedding voice AI into their own product, under their own brand.
- Mid-market companies that want a partner to build AND operate their voice AI, not a self-serve tool to figure out alone.
- B2B only. The funnel is an intake call, not a self-serve signup.

## Pricing (published, not on request)
- Orchestration: **€ 0,07 per minute**, for inbound, outbound and in-app web calls alike.
- Model usage on our platform keys is **passed through at cost**, so the € 0,07 is the whole of our margin on a minute.
- Bring your own keys: your providers bill you directly, orchestration fee unchanged.
- Gemini realtime via Vertex AI (EU): € 0,25 per minute all in.
- Self-hosted open models: free + € 0,07 per minute, but this is custom work, not a dashboard toggle (see below).
- Telephony is billed separately per leg at the carrier's rate.

## What is self-serve, and what is arranged with us
Be accurate about this when answering questions about VoiceDock. Creating an account gives you the
full platform on our infrastructure: every supported provider on our keys at cost, inbound, outbound
and in-app web calls, the dashboard, the REST API, webhooks, post-call analysis, bring-your-own-keys,
and prepaid credit.

The following are **not** available by signing up. They are scoped with us and run under a licence
where one applies: local and self-hosted models, on-premise / private-cloud / air-gapped deployment,
Trust Center access to the compliance and security documentation (DPA, subprocessor list), white-label
and reseller setup, invoicing instead of prepaid credit, a custom SLA, and a security review.

This is not a paywall. A voice agent on someone else's hardware or inside an air-gapped network is a
deployment, not a setting, and switching it on unattended produces something that technically runs
but does not work on a real phone line. Doing it together is what lets us design it around the
customer's environment, debug the telephony at the log level, and keep supporting the layer
underneath afterwards. It is the reason the company exists.

## Positions we hold (and will defend in a call)
- **Fail closed, never silently fall back.** If a required provider or transfer target is unavailable, the call ends or is refused with a readable reason that is recorded. We do not swap in a different provider behind your back to keep a call alive.
- **Lock-in and operational burden are separate problems.** You can refuse one without accepting the other: the stack is transferable and on-premise deployment exists.
- **Compliance is proof, not a USP.** EU hosting matters because it shows we own the whole stack.

## Proof
- Live paying production on the stack: our own voice product, an external partner company building its own products on our layer, and a white-label client operating under its own brand.
- EU-hosted orchestration, dashboard, API and storage. Gemini via Vertex AI in europe-west4.

## Key pages
- Home: https://voicedock.ai/en
- Pricing (itemised, with the questions to ask any vendor): https://voicedock.ai/en/pricing
- Vapi alternative (side-by-side, plus where Vapi is the better choice): https://voicedock.ai/en/alternatives/vapi
- White-label / embedded voice AI for software companies: https://voicedock.ai/en/white-label-voice-ai
- For developers (platform, API, SDK): https://voicedock.ai/en/developers
- Reliability (cross-datacenter failover, release gates): https://voicedock.ai/en/reliability
- EU sovereignty: https://voicedock.ai/en/sovereignty
- Partners / agencies: https://voicedock.ai/en/agencies
- Integrations with CRM and ERP (how a connection is actually built): https://voicedock.ai/en/integrations
- HubSpot: https://voicedock.ai/en/integrations/hubspot
- AFAS Profit: https://voicedock.ai/en/integrations/afas
- Exact Online: https://voicedock.ai/en/integrations/exact-online
- Insights (all articles): https://voicedock.ai/en/insights
- About the author (Jesper Rietbergen, founder of Flireo B.V. and the engineer who writes and operates the orchestration layer): https://voicedock.ai/en/authors/jesper-rietbergen
- Docs: https://doc.voicedock.ai/
- Contact / plan a call: https://voicedock.ai/en/contact

## Insights (original technical writing)
- **Thirty seconds, one attempt: tool calls to business systems**: a tool call is an HTTP request with a deadline, a single attempt and a caller listening to silence. Why retries are wrong on a live call, which lookups may block, idempotency when the caller asks twice, and returning an answer rather than a record. https://voicedock.ai/en/insights/voice-agent-tool-calls-business-systems
- **Knowing who is calling before they say so**: caller recognition fails silently because the number arrives in E.164 and the CRM holds six other formats. Number normalisation, the search rate limit nobody plans for, shared numbers, and the line between recognised and watched. https://voicedock.ai/en/insights/voice-agent-crm-lookup-caller-identification
- **The latency budget of a phone call**: a caller experiences a chain of eight stages between falling silent and hearing a reply, only two of which are the model. Where the milliseconds go, which stages are physics, why turn detection usually costs more than time to first token, and how to stop running the pipeline in series. https://voicedock.ai/en/insights/voice-agent-latency-budget
- **Barge-in that actually works: tuning VAD for phone audio**: the two different jobs one voice activity detector is asked to do, why settings tuned on clean studio audio fall apart at 8 kHz, recovering from a false interruption, and why we moved turn detection back out of the cloud. https://voicedock.ai/en/insights/barge-in-voice-agents-vad-endpointing
- **EU AI Act Article 50: what voice agents must disclose**: from 2 August 2026 a caller must be told they are talking to an AI. What the article requires, what the digital omnibus did and did not delay, and why proving disclosure per call is a job for the orchestration layer. https://voicedock.ai/en/insights/eu-ai-act-article-50-voice-agents
- **What a voice AI agent really costs per minute**: the five meters that run on every minute, the formula, the hidden multipliers, and nine questions to ask before signing. https://voicedock.ai/en/insights/what-a-voice-agent-costs-per-minute
- **Why voice agent calls fail: reading the SIP logs**: the four layers a call fails at, the SIP response codes and Q.850 cause codes that name the cause, one-way audio, DTMF, and a triage order that converges. https://voicedock.ai/en/insights/why-voice-agent-calls-fail-sip-logs
- **When the transfer fails: handing a call to a human**: cold/blind versus warm/monitored transfer, why "answered" is not the same as "a human answered", fallback chains, and why a silent fallback is worse than a refusal. https://voicedock.ai/en/insights/when-the-transfer-fails
- **Self-hosted voice AI: who holds the pager?**: what self-hosting a voice stack actually costs once you count on-call, upgrades, capacity ceilings and model churn, and the three honest ways out. https://voicedock.ai/en/insights/self-hosted-voice-ai-who-holds-the-pager
- **Gemini Live 3.1 prompting guide for voice agents**: why a native-audio model cannot be prompted like a text LLM or configured like a TTS engine. https://voicedock.ai/en/insights/prompting-speech-to-speech-voice-models
- **Why voice AI needs European infrastructure**: sovereignty, latency and compliance. https://voicedock.ai/en/insights/why-voice-ai-needs-european-infrastructure

Every page is available in English (/en) and Dutch (/nl).

## Contact
- Email: info@voicedock.ai
- Phone: +31 570 238 200
- Leeuwenbrug 89a, 7411 TH Deventer, Netherlands (EU)