Retell AI alternative
An EU-hosted alternative to Retell AI, built with your team
Retell AI is a capable self-serve voice platform, based in the United States. VoiceDock runs its orchestration, dashboard, API and storage on EU infrastructure, contracts as a Dutch company, and builds your voice system alongside your team. Below: Retell's published pricing line by line, a comparison per buyer requirement, and the cases where Retell is the better choice.
€ 0,07/min orchestration · model usage at cost · EU-hosted · Retell figures retrieved 29 September 2026
Why teams start comparing
Four reasons a European team looks past Retell AI
None of these make Retell a weak product. They follow from where it runs and how it is sold.
The calls have to be processed in the EU
Retell's security documentation says it meets GDPR through its cloud provider's data processing addendum, and that it does not currently operate services within the European Union. Retell's own guide for enterprise buyers notes that US hosting does not pass procurement for public-sector contracts. Our orchestration, dashboard, API and storage run on EU infrastructure, and why that matters for voice is written up separately.
You want the contract in Europe
Retell is a US company that prices in US dollars. We are Flireo B.V., a Dutch company in Deventer that invoices in euros, with a standard data processing agreement under GDPR Article 28 at no additional cost. The documentation sits in our Trust Center.
You want someone to build it with you
Retell is built for self-serve: templates, simulation testing and a quick start. Dedicated implementation support is an add-on on its Enterprise plan, or you hire one of its certified partners. We build your voice system in working sessions with your team, and we are the engineers who maintain the orchestration layer underneath it. How that works for agencies is described on its own page.
You want to sell it under your own brand
Retell's partner programme is built around lead referrals, a directory listing, co-marketing and early access. If you want to put voice AI in front of your own customers under your own name, at your own price per customer, that is what our white-label setup is for. Telecom providers and software companies can start from our partner page.
Side by side
Retell AI and VoiceDock, per buyer requirement
Every Retell cell comes from Retell's own pricing page or documentation. Every VoiceDock cell is something you can check on this site, in our docs or in the Trust Center.
| What you need to know | Retell AI | VoiceDock |
|---|---|---|
| Pricing model | Pay as you go at $0.07 to $0.31 per minute for voice agents, built from a voice infrastructure fee, model, voice and telephony usage, plus paid add-ons. Enterprise pricing is custom. | € 0,07 per minute orchestration for inbound, outbound and web calls. Model usage at cost on our keys, or billed directly by your provider on yours. Telephony per leg at the carrier's rate. No per-seat licence. Full pricing. |
| Where data is processed | Retell states that it does not currently operate services within the EU. Its privacy policy says personal data is primarily stored and processed in the United States. | Orchestration, dashboard, API and storage on EU infrastructure. You choose the model providers, and the Trust Center lists where each one processes data. |
| Data processing agreement | A DPA with EU standard contractual clauses, available to self-sign at no extra fee. Custom DPA terms on the Enterprise plan. | A standard DPA under GDPR Article 28, ready to sign at no additional cost. The Trust Center documents hosting and sub-processors; confidential documents are released on request. |
| Own number and SIP trunk | Numbers can be bought in the dashboard for the US and Canada. Other countries run over your own telephony through elastic SIP trunking, with no Retell telephony charge. | Your own number over your own SIP trunk, set up with you. Managed numbers on request. Warm and cold transfer to a person or another number. |
| Bring your own model keys | A custom LLM option: you run your own model server over a WebSocket, while Retell handles telephony, transcription and speech. | Your own provider keys, self-serve, at the same € 0,07 per minute. Your provider bills you directly. |
| Reselling and partners | A partner programme for agencies and developers who build on Retell: lead referrals, a directory listing, co-marketing, priority support and early access. | White-label and reseller setup: your brand, a parent organisation that covers usage for its customer organisations, and your own price per customer. |
| Help with building | Self-serve, with templates and simulation testing. Dedicated implementation support is an Enterprise add-on, and certified partners can be hired. | Built with you: working sessions with the engineers who build and run the orchestration layer, and telephony problems read in the SIP logs. |
| Developer tooling | REST API, a TypeScript SDK, webhooks, an MCP server and a CLI. | REST API, a TypeScript SDK and signed webhooks, plus an MCP server to manage your agents from an AI assistant. |
| Switching | Numbers that already run over your own SIP trunk stay yours when you move. | We rebuild prompts, tool calls and flows with you, then point your trunk at us. The steps are below. |
| Who you contract with | Retell AI, based in the United States, priced in US dollars. | Flireo B.V., a Dutch company in Deventer, invoicing in euros. |
The bill
What Retell AI costs, and what we charge
Retell publishes its prices in full, which makes the comparison straightforward. Its own calculator example comes to $0.11 per minute before telephony: $0.055 for voice infrastructure, $0.04 for the language model and $0.015 for the voice. Every line that can appear on the bill is below.
| Retell AI line item | Published price (USD) |
|---|---|
| Voice agents, pay as you go | $0.07 to $0.31 per minute, depending on model and voice |
| Voice infrastructure | $0.055 per minute |
| Voice (text-to-speech) | $0.015 to $0.040 per minute, by voice provider |
| Language model | Priced per model, per minute; a faster tier costs more |
| Telephony on a Retell number | $0.015 per minute for a US number; other countries at their own rate |
| Telephony over your own SIP trunk | No Retell charge |
| Phone number | $2.00 per month |
| Concurrent calls | 20 included, then $8.00 per extra call per month |
| Knowledge base | +$0.005 per minute; 10 knowledge bases free, then $8.00 each per month |
| Denoising, safety guardrails | +$0.005 per minute each |
| PII removal | +$0.01 per minute |
| AI quality assurance | $0.10 per minute after the first 100 minutes |
| Branded caller ID | $0.10 per outbound call |
| Enterprise plan | Custom pricing |
Our side of it
One fee, with the rest at cost
Our orchestration fee is € 0,07 per minute, for inbound, outbound and web calls alike. Model usage on our keys is passed through at cost; on your own keys your provider bills you and the fee stays the same. Telephony is billed per leg at the carrier's rate. On the platform fee alone Retell is lower. What decides the bill is the total per connected conversation, which depends on the models you run and how long your calls last. How to work that out per minute is written up in full.
Where we would not argue
When Retell AI is the better choice
A comparison that wins on every line is not worth reading. Four cases where Retell is the stronger fit.
You want to start alone, tonight
Retell gives you $10 in credit, templates and simulation testing without speaking to anyone. You can create an account with us too, but our delivery starts with a conversation, and a team that never wants one is better served by Retell.
You need a SOC 2 report or a HIPAA BAA from the vendor itself
Retell holds SOC 2 Type 1 and Type 2 and signs a business associate agreement for health data. If your procurement requires those from the vendor directly, that settles it. Our certifications sit with our infrastructure providers, as the Trust Center explains.
Your callers are in the US or Canada
Retell sells US and Canadian numbers from its dashboard, and offers branded caller ID and verified numbers in the US to help outbound calls get answered. For a North American outbound operation, that is a lot of ready-made work.
You want a large, ready-made toolbox
Knowledge bases, batch calling, SMS, AI quality assurance and a long list of ready-made integrations can be switched on, with a partner directory behind them. Retell's documentation even walks you through SIP debugging with packet captures.
Switching
How a move from Retell AI works
Moving is a short list of work, and we do it with you rather than hand you a guide.
- 01
Take stock
We list what your Retell agents do: prompts, functions, webhooks, post-call extraction and the numbers they answer. - 02
Rebuild
Single-prompt agents become assistants, conversation flows are rebuilt with you as assistants, and functions become tool calls into your own systems. How tool calls into business systems behave on a live line is worth reading before this step. - 03
Point the telephony at us
If your numbers run over your own SIP trunk, the trunk is pointed at us instead. Transfers are tested against real destinations, because a transfer that fails is where callers get lost. - 04
Test, then go live
Test calls first, then real callers, while you keep your Retell setup until you are satisfied. What happens on our side when a server fails is on the reliability page.
Questions
What people ask when they compare Retell AI
How much does Retell AI cost?
Retell's pay-as-you-go price for voice agents is $0.07 to $0.31 per minute. That total is built from a $0.055 voice infrastructure fee, the language model and voice you choose, telephony, and add-ons such as a knowledge base or PII removal. A Retell phone number costs $2 a month, 20 concurrent calls are included and each extra one costs $8 a month. Enterprise pricing is custom. Figures from retellai.com/pricing, retrieved 29 September 2026.
What does VoiceDock cost per minute?
€ 0,07 per minute for orchestration, for inbound, outbound and web calls alike, plus model usage at cost on our keys or billed directly by your provider on your own keys. Telephony is billed per leg at the carrier's rate. There is no per-seat licence. The details are on our pricing page.
Is VoiceDock cheaper than Retell AI?
Not on the platform fee: Retell's voice infrastructure line is $0.055 per minute, against our € 0,07. The comparison that matters is the total per connected conversation, including models, voice, telephony and add-ons. Bring us your call volume and provider choice and we will work it out with you.
Does Retell AI process data in the EU?
Retell's security documentation says it complies with GDPR through its cloud provider's data processing addendum and does not currently operate services within the European Union. Its privacy policy states that personal data is primarily stored and processed in the United States. VoiceDock runs orchestration, dashboard, API and storage on EU infrastructure.
Do you sign a data processing agreement?
Yes. A standard DPA under GDPR Article 28 is ready to sign at no additional cost, whichever configuration you run. The Trust Center documents hosting and sub-processors; the DPA text and security documents are released on request.
Can I keep my own phone number?
Yes. You connect your own number over your SIP trunk, and we set that up with you. A managed number is available on request for testing and setup. If your numbers already run on your own trunk with Retell, moving mostly means pointing that trunk at us.
Can I move my Retell agents to VoiceDock?
Yes, by rebuilding them rather than importing them. Prompts, functions, webhooks and post-call extraction all have a counterpart on our side: assistants, tool calls, webhooks and post-call analysis against a schema you define. We do that work with you and test transfers and tool calls before real callers are routed.
Can I bring my own model keys?
Yes, self-serve, and the orchestration fee stays € 0,07 per minute. Your provider bills you directly, and you keep provider-level control over data handling.
Can I resell VoiceDock under my own brand?
Yes. A parent organisation can cover usage for its customer organisations, with pricing per organisation, so you set your own price to your own customers. The white-label and agency setups both run this way.
Retell AI or Vapi: what is the difference?
Both are self-serve platforms priced per minute in US dollars. Retell lists $0.055 per minute for voice infrastructure and bills model, voice and telephony usage on top at its own rates. Vapi lists $0.05 per minute for hosting and passes model usage through at cost. Figures from both pricing pages, retrieved 29 September 2026. We compare VoiceDock with Vapi on a separate page.
Sources
- Retell AI pricing
- Retell AI security and compliance
- Retell AI privacy policy
- Retell AI guide for enterprise buyers
- Retell AI phone numbers
- Retell AI custom telephony
- Retell AI custom LLM
- Retell AI partner programme
- Retell AI MCP server
- Retell AI SIP debugging with packet captures
- Vapi pricing
All retrieved on 29 September 2026.
Bring us the Retell setup you want to move
Thirty minutes, no deck. We look at your agents, your numbers and where your callers are, and tell you plainly whether moving makes sense.